Support
Stuck? Email us.
Tell us what you tapped and what you expected to happen. Leave out your journal and anything private. We don’t need it, and we can’t see your record anyway.
Emailsupport@seigyo.appHow do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, Seigyo, Cancel Subscription. Do it at least 24 hours before it renews. Your record stays, and you can still read and export it.
I got a new iPhone. How do I get my subscription back?
In Seigyo, open Settings at the top of Record, then Subscription, Restore purchases. The paywall has the same button.
How do I move my record to a new iPhone?
On the old one, turn on iCloud backup in Seigyo’s Settings. On the new one, the first screens offer Your record in iCloud. Tap Restore my record.
My apps don’t lock.
Locks run during your Main 3 blocks, and any other block you turn locking on for. Open Seigyo’s Settings, then Locking: Screen Time needs your permission, and Locking shows how many apps you picked (Seigyo never sees which). Screen Time also has to be on in your iPhone’s Settings.
Where are the Calendar and Insights?
They show up as you close days: the Calendar after 2, Insights after 7. Want them now? Open Seigyo’s Settings (the sliders at the top of Record), turn on Show everything now, then tap Save.
How do I export my record?
In Seigyo’s Settings, under Your record, tap Export my record. You get every entry as JSON and a copy to read as Markdown, with your journal, reviews and signatures.
How do I delete everything?
In Seigyo’s Settings, under Your record, tap Delete everything. It’s gone from your iPhone, and from iCloud if you backed it up. There’s no undo.